Covid-19

SAFETY FIRST, WELLBEING ALWAYS

Providing a safe and clean environment for our team and guests has always been our top priority, and we remain committed to enhanced levels of cleanliness, sanitation, and precautionary measures throughout all aspects of the guest experience—now and in the future.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance.

These greater measures include:

  • Contactless or socially distanced check in

  • Masks worn by our team when interacting with our guests

  • Sanitizing station

  • Thorough training for our team on enhanced sanitizing procedures for suites and common areas, appropriate PPE (personal protective equipment) based on their roles and responsibilities.

  • Staff commitment to conscientious behavior while at work and when with their families.

  • Proper social distancing between guests & staff

  • Outdoor dining

What we ask of you:

For your own safety and that of our beloved team during these unprecedented times we request that our guests are conscious of social distancing while here at Olas and while out and about exploring our magical region. Please use caution, follow recommended Covid guidelines (i.e wearing a mask, social distancing), and avoid places (especially restaurants & bars) locally that are not following safe Covid guidelines.

We are all in this together and continue to welcome travelers with our established operational excellence and commitment to care as we reimagine the travel experience.

***New travel restrictions implemented on November 6, 2021 now require anyone flying out of Mexico to the United States or on any outbound international flight to have a documented negative Covid test within 24 hours of boarding their flight. (each country has their own requirements so please be sure to check your country’s travel website for the most up to date information)

For the necessary Covid testing we do offer a concierge testing service that is able to administer the test here at Olas ($70 USD Antigen / $125 USD PCR) by appointment. Or there are multiple mobile testing sites in Tulum Pueblo that we can direct you to for about $35-$100 USD per test with no appointment needed. Test results for the rapid antigen are emailed or texted to you within 1 hour or less.