Policies

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RESERVATION POLICY

A minimum stay of 3 nights is required.

Children ages 5 and over are welcome.

All reservations require a 50% deposit of the full reservation amount to secure the reservation made online or through email. Payment information is sent to each guest or is available at the time of your online booking and it is the responsibility of the guest to pay the deposit in full through the provided payment options to guarantee their reservation.

For deposits, we accept payment via PayPal or Credit Card.

Your remaining 50% payment must be paid upon check-in. Please note that we only accept cash for this remaining balance. We accept both US Dollars and Mexican Pesos (based on the current Bloomberg currency exchange). We will not accept credit card payments or Paypal for this remaining balance. For any questions regarding this policy, please refer to our FAQ page.

CANCELLATION POLICY

Cancellations made at any time for any reason forfeit the amount of deposit paid with the exception of COVID related travel cancelations. If due to COVID travel restrictions (travel bans, flight cancelations, or illness) a reservation needs to be modified and Olas is notified within 14 days of travel the deposit amount will be used as a credit (without penalty) for a future stay to be used within 6 months of original reservation dates.

 The reason for cancellation is solely an issue for the booking party. Olas cannot be held liable for any circumstances which do not allow for the arrival and use of provided accommodations. (with the exception of Covid)

 Payment is for the original length of the reservation. If any reservation changes occur, i.e. arriving later or arriving earlier than booked (aka shortened days), there will be no refund or credit issued.

 ARRIVAL INFORMATION & CHECK-IN

Prior to your arrival we will send you a detailed welcome email that explains transportation options to the villa, provides specific driving directions, an overview of Tulum and a request for a confirmed arrival time. Your arrival time is particularly important to us as we are a small team and must arrange this confirmed time so that we may best attend to our other guests’ at the villa and be able to personally meet you.

Check in time is between 3-5 pm. If you will be arriving later than this timeframe please contact us at info@olastulum.com so our host is aware.

Please note that our check out time is 11 am on your day of departure.